Account Manager

About esbconnect

esbconnect is a data-led email technology platform, which uses a scaled, addressable and rich consumer dataset to power the flywheel between acquisition and retention. With over 400+ data attributes per consumer, esbconnect has one of the most detailed email-powered consumer profiles in the market. We leverage this data to make buying acquisition-led email as easy a buying paid media, help brands expand their customer base, identify and retarget site visitors via email and target audiences across email, social, programmatic and offline channels. We do this for over 100+ leading brands monthly, delivering excellent service, results and insights. We are a small team with big ambitions and on a strong growth curve. We are looking for go-getters who want to get involved, bring ideas, and make waves. We offer a welcoming culture, an office in London, and the ability to work in a hybrid manner.

The Role

The Account Manager (reporting into the Account Director) will collaborate closely with the sales team to manage the day-today relationships of our brands, agencies and networks, helping them achieve their marketing objectives in line with our product & services. You will be the client-facing contact & the internal coordinator of campaigns, with operations, with a remit to cross-sell/upsell existing clients on new opportunities & products. There needs to be a natural commercial hunger present in your day-to-day work.

Responsibilities:

Manage the existing business pipeline of priority accounts, maintaining and tracking performance in the company’s CRM platform

Act as the primary contact to develop a strong client relationship and manage allocated client relationships with a long-term view of retention, revenue expansion and depth of contact with clients
Proactively find opportunities, identify client pain points, understand their products, services and business goals, addressing these with the range of products and services esbconnect offers

Identify and acquire commercial opportunities, from existing clients, in line with the overall commercial strategy

Utilize presentation and analytical skills to provide clients with updates on new business capabilities, actionable recommendations and insights on an ongoing basis
Ensure that client service is always best in class and address and solve any issue in an effective and timely manner to provide satisfaction
Work closely with other teams to ensure company’s success with:
- Sales team to onboard new clients in a consultative and structured manner

Operations and delivery team to help them exceeding targets by providing meaningful information about clients’ goals, KPI’s and performance
Capture and translate market feedback into product requirements and collect market data and information to guide our overall strategies.

Contribute to a team culture focused on authenticity, transparency, client-centricity and active collaboration

Requirements:

What we are looking for

You will have demonstrated a growing ability in managing client stakeholder relationships, handling day-to-day account duties, cross and upsell opportunity creation and telling great stories with data, through data analysis and data interpretation.

You will be able to demonstrate that you can manage both internal and external stakeholders in tandem and to time and brief. You will be very organized, self-sufficient, and strong at pipeline management. You will be knowledgeable in presentation tools and techniques.

You will have a good knowledge of digital marketing technologies and an added benefit will be a focus on performance marketing and email marketing products.

Experience required

Minimum 2-3 years progressive experience in digital marketing client services
Strong client service competencies coupled with demonstrated commercial awareness
An understanding of client stakeholder dynamics, campaign planning and buying cycles
Highly organized, with ability to be agile in our fast-paced environment.
Good excel skills and data analysis capabilities
Email marketing knowledge and experience a plus
Excellent written and verbal communication
Proven presentation ability
Ability to deliver both quick turnaround and consultative commercial opportunities
Discipline, time management, self-motivation and resilience.
Fluent in English

What we can offer

We are a growing company that provides the opportunity to take part in all sorts of business-building conversations and experiences. We have a desire to see people grow within our organization, and as we expand within and across geographies, we need talent who grow with the company.

Daily, the role will be supported by an experienced digital media leadership team with collective experience across adtech, media agency and ad sales. You will work closely with one of the founding members of esbconnect. Demonstrating key competencies and culture fit mean you can grow into and beyond your role as the team builds up.

We offer a competitive salary. We are also looking to roll out an employee share option scheme so employees benefit from the mid-long-term growth of the business.

Perks:

25 days paid annual leave
Suz’s annual Christmas surprise event
2 days working from home per week